Privacy Policy
Your privacy is very important to us. You must read and agree to
the terms of this Privacy Policy before becoming a user or member. As part of
the normal operation of our services we collect, use and, in some cases,
disclose information about you to third parties. This Privacy Policy governs the
information we collect about you and your use of information we provide to you.
By accepting this Privacy Policy and the User Agreement, you expressly consent
to our use and disclosure of your personal information in the manner prescribed
in this Privacy Policy. This Privacy Policy is incorporated into and subject to
the terms of the netpets.co.nz User Agreement.Although this policy may seem
long, we have prepared a detailed policy because we believe you should know as
much as possible about our practices so that you can make an informed decision.
The privacy practices of this notice apply to the website located at
http://www.netpets.co.nz (known as the "Site"). Questions regarding this
statement should be directed to netpets.co.nz.
Our policy is governed by New Zealands Privacy Act 1993. You may visit the
following site:
www.privacy.org.nz
for more information on the Privacy Act.
This Privacy Policy contains a number of references to other
information pages on our Site and other websites. Please note: underlined words
and phrases are click-through links to these pages and websites. netpets.co.nz
strongly recommends that as you read this Privacy Policy, you click on such
links to obtain further important details about the Privacy Policy, as they may
contain further terms and conditions which apply to you as an user or member.
An Important Note About Children
Children (persons under the age of 18 years) are not eligible to
use our services unsupervised and we ask that children do not submit any
personal information to us. If you are under the age of 18 years, you can use
this service only in conjunction with and under the supervision of your parents
or guardians.
Information We Collect
Our primary purpose in collecting personal information is to
provide you with a smooth, efficient, safer and customised trading experience.
This allows us to provide services and features that most likely meet your
needs, and to customise our services to make your experience safer and easier.
We only collect personal information about you that we consider necessary for
this purpose and to achieve this goal.
To fully use our services, you will need to register using our online
registration form, where you will be required to provide us with your contact
information and other personal information. You are also required to provide us
with a User ID.
We use your financial information, including credit card information to verify
your name, address, and other contact information, as well as to bill you for
your use of our services. We automatically track certain information about you
based upon your behaviour on our Site. We use this information to do internal
research on our users' demographics, interests, and behaviour to better
understand and serve you and our community.
This information is compiled and analysed on an aggregated basis. This
information may include the URL that you just came from (whether this URL is on
our Site or not), which URL you next go to (whether this URL is on our Site or
not), what browser you are using, and your IP address.
We use data collection devices such as "cookies" on certain pages of our Site.
"Cookies" are small files placed on your hard drive that assist us in providing
customised services. We also offer certain features that are only available
through the use of a "cookie". We also use "cookies" to allow you to enter your
password less frequently during a session. Cookies can also help us provide
information which is targeted to your interests. Cookies are stored on your hard
drive, not on our Site. Most cookies are "session cookies," meaning that they
are automatically deleted at the end of a session. You are always free to
decline our cookies if your browser permits, although in that case you may not
be able to use certain features on our Site and you may be required to reenter
your password more frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of our Site that are placed
by third parties. For example, if you view a web page created by a user, there
may be a "cookie" placed within that web page. We do not control the use of
cookies by third parties.
If you choose to buy or sell on our Site, we collect information
about your buying and selling behaviour. We also collect other users' comments
about you in our feedback area. If you establish a credit account with us to pay
the fees we charge, we collect some additional necessary information, including
billing address, credit card number and credit card expiration date and tracking
information from cheques or money orders. If you send us personal
correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on the Site, we may
collect such information into a file specific to you. If you register for
netpets.co.nz on another web site or use a web site providing a service for
netpets.co.nz or a web site that helps facilitate your activity on
netpets.co.nz, that web site may provide personal information about you and your
transactions back to netpets.co.nz.
Our Use of Your Information
We use personal information about you (including but not limited
to the information in the file we maintain about you, and other information we
obtain from your current and past activities on the Site) to resolve disputes,
troubleshoot problems, help ensure safe trading on our Site, and enforce our
User Agreement.
At times, we may look across multiple users to identify problems or resolve
disputes, and in particular we may examine your information to identify users
using multiple User IDs or aliases. If you choose to list an item for sale on
our Site or open a prepay account, we use your address and billing information
to bill you and provide associated support.
You agree that we may use personal information about you to improve our
marketing and promotional efforts, to analyse site usage, to improve our content
and product offerings and customise our Site's content, layout, and services.
These uses improve our Site and better tailor it to meet your needs, so as to
provide you with a smooth, efficient, safer and customised experience while
using our services.
You agree that we may use your information to contact you and deliver
information to you that, in some cases, is targeted to your interests, such as
targeted banners, administrative notices, product offerings, and communications
relevant to your use of the Site.
By accepting the User Agreement and Privacy Policy you expressly
agree to receive this information. If you do not wish to receive these
communications, we encourage you to opt-out of the receipt of certain
communications on the My Profile page page. You may make changes to your
notification preferences page at any time. You can remove yourself from
receiving some of this information by changing the appropriate option on the
preferences page.
Disclosure of Your Information
Although netpets.co.nz uses industry standard practices to protect
your personal information, due to technical limitations, we cannot ensure that
all of your private communications and other personal information will never be
disclosed in ways not otherwise described in this Privacy Policy.
By way of example (without limiting the foregoing), we may be
forced to disclose information to the government or third parties under certain
circumstances (further details of which are set out below in the "Legal
Requests" section), or third parties may unlawfully intercept or access
transmissions or private communications. Therefore, although we use industry
standard practices to protect your privacy, we cannot and do not guarantee, and
you should not expect, that your personal information or private communications
will always remain private.
As a matter of policy, we do not sell or rent any personal
information about you to any third party. However, the following describes some
of the ways that your personal information may be disclosed, and by agreeing to
the User Agreement and Privacy Policy you expressly agree that your personal
information may be disclosed by netpets.co.nz in the following ways:
Advertisers. We aggregate (gather up data across all
user accounts) personal information and disclose such information in a
non-personally identifiable manner to advertisers and other third parties for
marketing and promotional purposes. However, in these situations, we do not
disclose to these entities any information that could be used to identify you
personally.
Certain information, such as your name, email address, password,
credit card number, and bank account number, are never disclosed to advertisers.
External Service Providers. There are a number of
services offered by external service providers that help you use our Site (e.g.,
co-branded sites, listing agents, escrow, authentication, mediation). If you
choose to use these optional services, disclose personal information to the
external service providers, and/or grant them permission to collect personal
information about you, then their use of your personal information is governed
by their privacy policy.
We may, for your convenience, provide some of your personal
information to the external service provider offering such services. However,
before we disclose your personal information to an external service provider,
you will have the opportunity to see what data is about to be sent and have the
ability to approve the disclosure.
To prevent our disclosure of your personal information to an
external service provider, you can decline such disclosures or simply not use
their services. Because we do not control the privacy practices of these third
parties, you should evaluate their practices before deciding to use their
services.
Users who register on an netpets.co.nz co-branded web site grant
netpets.co.nz permission to pass your email address back to that co-branded web
site and affiliated web sites. The use of such information by the co-branded and
affiliated web sites is limited by their applicable privacy policies.
Internal Service Providers. We may use internal
service providers to facilitate our services (e.g., search, discussion boards,
surveys) and therefore we may provide some of your personal information directly
to them.
In some instances, the internal service provider may collect
information directly from you (such as the situation where we ask a internal
service provider to conduct a survey for us). In these cases, you will be
notified of the involvement of the internal service provider, and all
information disclosures you make will be strictly optional.
In all cases, these internal service providers' use of
information we supply them is restricted by confidentiality agreements. If you
provide additional information to an internal service provider directly, then
their use of your information is governed by their applicable privacy policy.
Other Corporate Entities. We share much of our data,
including personal information about you, with our parents, subsidiaries and
joint ventures that are committed to serving your online trading needs and
related services, throughout the world, as allowed by applicable law.
In fact, the personal information we collect is stored by
netpets.co.nz on its servers. To the extent that these entities have access to
your information, they will treat it at least as protectively as they treat
information they obtain from their other users.
It is possible that netpets.co.nz, its parents, subsidiaries, its
joint ventures, or any combination of such, could merge with or be acquired by
another business entity. Should such a combination occur, you should expect that
netpets.co.nz would share some or all of your information in order to continue
to provide the service. You will receive notice of such event (to the extent it
occurs) we will require that the new combined entity follow the practices
disclosed in this Privacy Policy.
Legal Requests
netpets.co.nz may lawfully disclose your personal information for
law enforcement or regulatory purposes. netpets.co.nz cooperates with law
enforcement inquires and other third parties to enforce laws, intellectual
property and other rights. We can (and you authorise us to) disclose any
information about you to law enforcement or other governmental officials as we,
in our sole discretion, believe necessary, appropriate or as otherwise permitted
under the Privacy Act, in connection with an investigation of fraud,
intellectual property infringements, piracy or other activity that is illegal or
may expose us to legal liability. Further, we can (and by becoming an
netpets.co.nz user or member you authorise us to) disclose your UserID, name,
street address, city, post code, country, phone number, email and company to
netpets.co.nz
Your Use of Other Users' Information
In order to facilitate interaction among all netpets.co.nz
community user or member, our service allows you limited access other users'
contact information. As a seller you have access to the User ID, email address
and other contact information of the buyer or winning bidder(s), and as a buyer
or winning bidder you have access to the User ID, email address and other
contact information of the seller. By entering into our User Agreement, you
agree that, with respect to other users' personal information that you obtain
through the Site or through an netpets.co.nz -related communication or
netpets.co.nz -facilitated transaction, netpets.co.nz hereby grants to you a
license to use such information only for:
1. netpets.co.nz -related communications that are not unsolicited commercial
messages,
2. using co-branded services offered through netpets.co.nz (e.g. insurance,
shipping and fraud complaints), and 3. any other purpose that such user
expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove
themselves from your database and a chance to review what information you have
collected about them. In addition, under no circumstances, except as defined in
this Section, can you disclose personal information about another user to any
third party without our consent and the consent of such other user after
adequate disclosure. Note that law enforcement personnel, Verified Rights Owner
Programme participants, and other rights holders are given different rights with
respect to information they access.
We and our users do not tolerate spam. Therefore, without
limiting the foregoing, you are not licensed to add a netpets.co.nz user, even a
user who has purchased an item from you, to your mail list (email or physical
mail) without their express consent after adequate disclosure.
Use of Email Tools
You may not use the Mail This Ad to a Friend service or other
email forwarding services that we offer to send spam or otherwise send content
that would violate our User Agreement or Privacy Policy. If you send an email
using the Mail This Ad to a Friend service to an email address that is not
registered in our community, we do not use that email address for any purpose
other than to send your email. We do not rent or sell these email addresses. We
do not permanently store the email messages or the email addresses.
Control of Your Password
You are responsible for all actions taken with your User ID and
password, including fees. Therefore we do not recommend that you disclose your
netpets.co.nz password to any third parties. If you choose to share your User ID
and password or your information with third parties to provide you additional
services, you agree that you are responsible for all actions taken with your
User ID and password and therefore you should review that third party's privacy
policy. If you lose control of your password, you may lose substantial control
over your personal information and may be subject to legally binding actions
taken on your behalf. Therefore, if your password has been compromised for any
reason, you should immediately change your password.
Accessing, Reviewing and Changing Your Personal Information
Following registration, you can review and change the information you submitted
during registration including:
· Your User ID and email address If you change your User ID we keep track of
your old User ID(s) and your new User ID.
· Your registration information such as: name, company, address, city, post
code, country, primary phone number, secondary phone number, fax number and
gender.
· Your password (if you have supplied such information).
You must promptly update your personal information if it changes.
Once posted, you cannot change or remove any public postings made in our chat
rooms or other message areas or the feedback area. Upon your request, we will
deactivate your account, contact information, and financial information from our
active databases. We will retain in our files information you have requested to
remove in some circumstances, such as to prevent fraud, resolve disputes,
troubleshoot problems, assist with any investigations, and enforce our User
Agreement, and to comply with legal requirements.
Further, such prior information is never completely removed from
our databases due to technical constraints and the fact that we back up our
systems.
Therefore, you should not expect that all of your personal
information will be completely removed from our databases in response to your
requests. However, such information will be deactivated from public viewing and
usage by other user or member of netpets.co.nz and will only be available to
select netpets.co.nz personnel.
Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy,
this document only addresses the use and disclosure of information we collect
from you. To the extent that you disclose your information to other parties,
whether they are advertisers, buyers or sellers on our Site or other sites
throughout the Internet, different rules may apply to their use or disclosure of
the personal information you disclose to them. To the extent that we use third
party advertisers, they adhere to their own privacy customs and policies. Since
netpets.co.nz does not control the privacy policies of third parties, you are
subject to the privacy policies of that third party. We encourage you to ask
questions before you disclose your personal information to others.
Security
Your Information is stored on netpets.co.nz server . We use
industry standard efforts to safeguard the confidentiality of your personal
information, such as firewalls and Secure Socket Layers. However, "perfect
security" does not exist on the Internet. As stated elsewhere in this Privacy
Policy, netpets.co.nz is subject to similar privacy rules as other New Zealand
websites.
Notice
We may change this Privacy Policy from time to time based on your
comments and our need to accurately reflect our data collection and disclosure
practices. All changes to this policy are effective after we provide you with at
least thirty (30) days' notice of the changes by posting the changes on the
announcements board. We provide you with thirty (30) days notice to allow you
the opportunity to notify netpets.co.nz if you do not agree to such changes.